How To Scale Customer Support Without Hiring More People

A talk by Romain Lapeyre
CEO & Co-Founder, Gorgias.io

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About this talk

Customer support is one of the biggest concerns for eCommerce stores during the shopping season. Many stores have to hire additional people to handle the increase in volume. Those that can't hire more people are stretched thin and make mistakes.

In this talk, we're going to show you another way, one that doesn't involve hiring. We'll show you how to automate your support so that you can handle any increase without needing more people.

Romain Lapeyre

As CEO of Gorgias, Romain has worked with popular brands like Timbuk2 to help them scale and automate their customer support.

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